Privacy Policy

Hynate Solutions ("we," "us," "our") recognises the importance of privacy and is committed to protecting the personal information of our clients and users across the globe. As an IT services provider operating internationally,  we adhere to the Australian Privacy Principles (APPs), the General Data Protection Regulation (GDPR), and consider the principles of the Privacy Shield framework for US data transfers. This policy details our practices regarding the collection, use, disclosure, and protection of personal information.

1. Collection of Personal Information

We collect personal information necessary to deliver our IT services effectively and to enhance user experience. This includes, but is not limited to:

• Personal identification details (e.g., names, job titles)

• Contact details (e.g., email addresses, phone numbers)

• Demographic information (e.g., postcodes, preferences)

• Professional or employment-related information

• Other information pertinent to customer surveys, offers, or service provisioning

This information is collected via online forms, direct interactions, customer communications, and through our website.

2. Use of Personal Information

The personal information collected is utilised to:

• Provide, manage, and improve our IT services

• Process transactions and maintain accounts

• Communicate effectively regarding our services

• Conduct research and analysis to enhance our offerings

• Send updates, offers, and marketing information, subject to your preferences

3. Disclosure of Personal Information

We may share personal information with:

• Third-party vendors and service providers who support our business operations

• Regulatory bodies and law enforcement agencies, as required by law

• Other parties, based on your consent or directions

We ensure that third parties are committed to protecting the privacy and security of your information.

4. International Data Transfers

For operations outside Australia and Europe, including the US, we comply with the GDPR and consider mechanisms like the EU-US Privacy Shield framework, ensuring that international data transfers adhere to high privacy and security standards.

5. GDPR Compliance

Under the GDPR, EU residents have rights including, but not limited to:

• The right to be informed about the collection and use of their personal data

• The right of access to their personal data

• The right to rectification

• The right to erasure (‘right to be forgotten’)

• The right to restrict processing

• The right to data portability

• The right to object to processing

• Rights in relation to automated decision-making and profiling

We are committed to facilitating the exercise of these rights in a timely manner.

6. Data Security

We implement stringent security measures to protect personal information from unauthorised access, alteration, disclosure, or destruction.

7. Cookies and Tracking Technologies

Our website utilises cookies and similar technologies to enhance user experience and analyse site usage. Users can control the use of cookies at the individual browser level.

8. Changes to This Privacy Policy

We may update this policy to reflect changes to our information practices. Any changes will be posted on our website, along with an updated effective date.

9. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us via our Contact Us page